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Last updated: October 2026
1. Overview
We want you to be happy with your Auto Luma purchase. If something is wrong with your order, this policy explains how returns, replacements and refunds work.
2. Return & Replacement Window
You can request a return or replacement within 7 days of delivery if:
- The product is damaged or broken on arrival.
- The product is defective or stops working under normal use.
- You received the wrong item or wattage (10W / 15W).
3. Conditions
- The product must be unused (except for testing a defect), with its original box and all contents.
- Please share your order details, along with clear photos or a short video of the issue.
- Damage caused by wrong installation, wrong holder type, misuse, water or voltage beyond the rated range is not covered.
4. Non-Returnable Cases
- Products damaged by customer handling or misuse.
- Products without the original packaging.
- Requests made after the return window.
5. How to Request a Return
- Contact us on WhatsApp, phone or through the Contact Us page within 7 days of delivery.
- Share your name, order details and photos or video of the issue.
- Our team will verify and confirm the return or replacement.
- Pack the product with all contents and hand it over for pickup or send it as instructed.
6. Replacement
For verified defective, damaged or wrong items, we will send a replacement of the same product, subject to stock availability.
7. Refunds
If a replacement is not possible, we will refund the amount you paid. Refunds are made to the UPI ID or bank account used for payment within 5 to 7 working days after we receive and inspect the returned product.
8. Shipping Costs
We bear the return shipping cost for damaged, defective or wrong items. For other returns approved by us, the shipping cost may be borne by the customer.
9. Cancellations
You can cancel an order before it is shipped by contacting us. Once shipped, the return policy applies.
10. Contact Us
Phone / WhatsApp: +91 99622 64050
Email: support@yourdomain.com
Monday – Saturday, 10:00 AM – 6:00 PM