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Last updated: October 2026
1. Introduction
Auto Luma (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you browse our website, place an order or contact us, and how we use it.
2. Information We Collect
- Contact details: your name, email address, phone number and message when you use our contact form.
- Order details: your name, mobile number, delivery address, pincode and the products you order.
- Payment reference: the UPI transaction reference you share with us to confirm payment. We do not collect or store your card, bank or UPI PIN details.
- Browsing data: basic technical data such as device type and pages visited, collected by our website platform (Blogger / Google) and cookies.
3. How We Use Your Information
- To process, deliver and confirm your orders.
- To reply to your questions and give product or installation support.
- To improve our products, website and customer service.
- To meet legal, tax and accounting requirements.
4. Shopping Cart
Your cart items are saved only in your own browser (local storage) so they are still there when you return. We do not receive your cart until you send your order to us.
5. Sharing of Information
We do not sell your personal information. We share it only when needed to run our business, for example with delivery partners to ship your order, with WhatsApp when you send an order or message through it, and with our form service provider that delivers your contact-form message to our email. We may also disclose information if required by law.
6. Payments
Payments are made directly through your own UPI app (such as Google Pay, PhonePe, Paytm, BHIM or your bank app). Your payment credentials are handled by those apps and your bank, never by this website.
7. Cookies
This website may use cookies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some features may not work properly.
8. Data Security
We take reasonable steps to protect your information. However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
9. Your Rights
You may ask us to access, correct or delete the personal information we hold about you by contacting us using the details below.
10. Children
Our website is not meant for children under 18, and we do not knowingly collect their personal information.
11. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page.
12. Contact Us
A2, Nehru Nagar, Rithanya Enclave, Grape Apartment, Saravanampatti, Coimbatore – 641035
Phone: +91 99622 64050
Email: support@yourdomain.com